"Nothing can beat the smell of dew and flowers and the odor that comes out of the earth when the sun goes down." – Ethel Waters

 

Shipping & Returns

Customer Satisfaction

We strive to do our best to provide quality products and personal service to all of our customers. We design our products with efficacy and customer satisfaction foremost in our minds. Please help us by carefully reading the product descriptions, operating instructions, and where appropriate, product warranties. If you have questions or concerns, email us at info@plantextractsinc.com, or call us at 1-877-WWW-H2EO (1-877-999-4236).

Shipping Policies

It is our priority to provide you with the best possible product, service and delivery. Your order will be carefully processed and shipped as soon as possible, usually within 24 hours. Orders are not processed or shipped on weekends or holidays. We ship website orders via USPS Priority Mail, with tracking information forwarded to you. If you would prefer to have your order shipped via UPS, please place your order over the phone so that we can accommodate your request for alternate shipping.  Large wholesale orders are shipped via UPS, with tracking information forwarded.

Major International Shipments

International shipping is determined by the size of the order and the requirements of our customers. We work with the major courier services internationally and domestically. If you have a preference or hold an account with a particular courier, please let us know and we will work through them.

Merchandise Returns

An item returned for refund must be returned within 30 days from invoice date; item must be new, unopened, in resaleable condition; and is subject to a 20% re-stocking fee. Either email info@plantextractsinc.com or call 1- 877-WWW-H2EO (1-877-999-4236) to request an RMA number. Once your return is received and approved we will contact you with the amount of credit you are due.

We can only accept returns for products purchased directly from Plant Extracts International.  We can not accept for refund a returned product that was purchased from a reseller.

 

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