"The greatest gift is our own eyes, sense of smell, and abilities to deduce." – Patricia Cornwell  

Information on Service and Repair of H2EO Diffusers

H2EO® Warranty and Non-Warranty Service 

There are very few service needs with H2EO® Diffusers when they are properly used and maintained. By following the instructions in your User Handbook and watching our six-minute Instructional Video you will learn how to set up, use, and easily maintain your diffuser for many years of happy diffusing. 

If you are experiencing a problem with your diffuser, please read through the Troubleshooting Guide below. It was developed with feedback from customers and our service experts. If you still need help, please contact us. We are happy to work with you to answer any questions and make certain you understand and use the correct settings. Call our Customer Service at 877-999-H2EO (877-999-4236). Or email us at info@plantextractsinc.com.

Problems reported are usually the result of inadvertent water/essential oil spillage into the workings of the diffuser.  The main causes for this are: overfilling the diffuser; moving or bumping it with water in the bowl; diffusing with the director nozzle broken, upside down, or missing; or positioning the director nozzle so that mist falls continually onto the diffuser control panel. Any resulting damage, whether inside or out, can be resolved through replacement of the damaged component. We work with our customers to troubleshoot and perform any repairs that may be necessary, whether the problem is covered under warranty or not. It is always our goal to help people continue to enjoy their diffusers, and to never see them end up in a landfill. 

Every diffuser serviced is tested for 48 hours to assure that it is being returned in perfect working condition. When a diffuser comes to us for service, warranty or non-warranty, we automatically renew the one-year full warranty as of the date of repair. That helps you know that your investment in your H2EO diffuser is a good one. 

We wish you well, and sincerely appreciate your business!

The Sales and Service Team at PEI 

2. Operation and Safety Instructions 

3. Cleaning Your Diffuser 

4. Troubleshooting Guide

1.      My diffuser does not turn on at all (no lights come on, or lights flicker and turn off) when plugged in.

2.      When I turn on the diffuser, the blue or multi-colored display lights work, but the red power light and green indicator panel lights do not come on; diffuser will not run.

3.      The diffuser runs, but there seems to be less mist than usual, or no mist is coming out at all, or it seems louder than before.

4.      My diffuser seems to be getting hot. The water level does not appear to be going down, and there is no mist coming out. 

5.      The power adapter sparks sometimes when I plug the diffuser in.

5. Do you still need help?

If you're still having trouble after trying the troubleshooting tips - including allowing your diffuser to sit empty and dry out for a few days - we'll be happy to help.  

Warranty Claims Parts replacement is at the sole discretion of PEI. Shipping cost to PEI is the responsibility of the owner. On service for a warranty issue, the diffuser will be shipped back to the customer at PEI's expense. Non-Warranty Service Damage to a diffuser or power adapter will be assessed by PEI, and an invoice for repair and return shipping issued.  Upon payment, the serviced diffuser will be shipped back to the owner. Cost to ship to and from PEI for non-warranty service is the owner's responsibility.

We work hard to keep our customers happily diffusing, and to keep their diffusers out of landfills. Every diffuser serviced is tested for 48 hours to assure that it is being returned in perfect working condition. When a diffuser comes to us, whether for service covered by warranty or non-warranty service, we automatically renew the one-year full warranty as of the date of repair. That helps you know that your investment in your H2EO diffuser is a good one. It is always our goal to help people continue enjoying their diffusers.

6. H2EO® AirCare Diffuser PRODUCT WARRANTY 

Plant Extracts International Inc., subject to the exclusions noted below, warrants its H2EO® AirCare Ultrasonic Diffusers to be free from defects in materials and workmanship under normal consumer usage for a period of 12 months from the date of purchase. 

This Warranty Does Not Cover: 1) Defects or damage resulting from use of the Product in other than its normal and customary manner; 2) Defects or damage from misuse, accident, or neglect; 3) Defects or damage from use of other than distilled, demineralized, deionized, or purified bottled water; 4) Defects or damage from use of impure or adulterated essential oils, or blends containing vegetable or massage oils, or synthetic carrier oils. 5) Defects or damage from improper testing, operation, maintenance, installation, adjustment, or any alteration or modification of any kind; 6) Breakage or damage caused by use of other than the specified mains supply voltage (120/240 VAC country-specific), or use of other than the original as-supplied power adapter; 7) Products disassembled or repaired by other than Plant Extracts International Inc., or its authorized agents so as to adversely affect performance or prevent adequate inspection, verification, and testing to verify any warranty claim. 8) Products with labels removed or illegible serial numbers; 9) Defects or damage due to overfilling or spilling; 10) Marring such as scratches on any plastic surfaces and externally exposed parts resulting from normal use; 11) Damage resulting from normal wear and tear.

This warranty is the buyer's exclusive remedy, and applies to new or factory refurbished diffusers purchased from Plant Extracts International Inc., or its approved resellers. 

7. H2EO Diffuser Replacement Accessories

H2EO replacement adapters, lids, and nozzles are available for purchase here.

8. Download User Handbook and H2EO Service Request Form

 H2EO User Handbook

H2EO Service Request Form

H2EO Information Sheet

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